Who we Are

At Grant Thornton Greece, we’re not just part of a global network of 73,000 professionals across 150 countries. We’re independent thinkers who prioritize quality, inclusion, and integrity to create a better, more personal experience for our clients and our team. Our mission? To deliver expertise in a way that goes beyond — Personal, Proactive, and Agile.

We don’t predict the future here—we shape it. 🚀

Milestones WE are Proud of

🏆 Great Place to Work certified for three years running!

👩‍💼 Best Workplaces for Women 2024, for two consecutive years

🌈 Proud members of the Diversity Charter Greece and certified with the SHARE Equality Label

🏠 Flexible way of Working (Hybrid)

🧠Coaching & Counseling from Senior Professionals

The role in more details:

• ServiceNow Implementation: Lead the end-to-end deployment of ServiceNow platforms, ensuring solutions align with organization requirements and industry best practices.
• Service Desk Optimization: Focus on enhancing service desk operations by refining ITSM processes and implementing effective ServiceNow solutions.
• Organization Engagement: Collaborate closely with organization, to gather requirements and translate business objectives into technical solutions.
• ITSM Transformation: Drive initiatives to improve operational efficiency and service quality through effective ITSM strategies.
• Training & Support: Provide comprehensive training and support organization on ServiceNow functionalities and ITSM best practices.
• Process Improvement: Conduct assessments of current ITSM maturity levels and develop strategic roadmaps for continuous improvement.
• ITIL Compliance: Ensure all implementations adhere to the ITIL framework, promoting the adoption of best practices across the organization.

To be successful at this role you need the following (hard and soft skills):

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
  
• Minimum of 3 years in ITSM consulting with a focus on ServiceNow and service desk operations.
  
• Previous experience in the banking or telecommunications sectors is highly desirable.
  
• ServiceNow Certified System Administrator or Implementation Specialist preferred.
• Deep understanding of ITIL and ITSM processes.
  
• Proven track record in leading ITSM transformation projects.
  
• Excellent communication and stakeholder management skills.
  
• Strong analytical and problem-solving abilities.
• Familiarity with Agile methodologies, will be consider as a strong asset
  
• Experience integrating ServiceNow with other enterprise systems (e.g., HR, CRM, ERP),will be consider as a strong asset
• Effective communication and rapport building skills
• Ability to develop and deliver high quality services and solutions
• An extremely high work ethic
• Motivation for career progression and development
• Military Obligations completed, if applicable

What’s in it for You?

At Grant Thornton Greece, we believe that great work deserves great rewards! Here’s what you can look forward to:

• 🌈 Diverse and inclusive workplace
• 🏋️‍♂️ Friendly, Dynamic Working environment
• 💰 Competitive Salary & Bonus
• 🩺 Insurance Program for all GT members
• 👩‍🏫 Fully funded Training & Professional Qualifications
• 🏖 Extra Days-off: August Freedays, Volunteering Days, Early leave days
• 🏃🏽‍♂️ Corporate Sports Teams (e.g., Running, Basketball, Volleyball)
• 🎁 Exclusive Discounts: Special offers and discounts for employees
• 🚗 Company Car (depending on job level)

Ready to Go Beyond?

If you're imagining a career that’s anything but ordinary, then Grant Thornton Greece is the place for you! We don’t just do business as usual—we go beyond. Ready to take that leap?

Simply upload your up-to-date CV, hit "apply", and we’ll handle the rest! ✨

We are Grant Thornton. We go beyond business as usual, so you can too.
#WelcomeToMore #GoBeyondWithUs