Junior Customer Excellence officer
Join our team!
Grant Thornton Greece is a member firm of Grant Thornton International Limited (GTIL), one of the leading organizations delivering audit, tax and advisory services. Grant Thornton’s Outsourcing Services practice is continuously growing, offering high quality services to our clients, committed to “making a difference every day” and is currently seeking to employ a Junior Customer Excellence officer (client facing role).
The role in more details:
Support the functions of your Customer Excellence department
Act as the primary administrator for CRM systems, ensuring configurations and updates support business objectives.
Manage user roles and permissions within CRM systems, ensuring secure access for sales, marketing, and other teams.
Maintain high-quality master data and oversee the setup of key CRM functionalities, including territory alignments and activity tracking.
Onboard new users, provide user training, and support issue resolution.
Ensure that all new capabilities are in place and working effectively to all users
Data Analysis & Insights
Ensure data accuracy and compliance to all platforms
Support brand teams on ad-hoc analysis and provide actionable insights.
Data collection from agreed source.
To be successful at this role you need the following :
University degree in Business administration, Data science or related degree
At least 1-2 years experience in a similar role
MBA or Masters Degree would be considered an asset
Excellent command of Greek & English language
Customer centric mentality
Problem Solving skills
Advanced communication skills
Advanced analytical skills and attention to detail
CRM systems
SAP capabilities desired
Advanced MS office user (expert in Excel)
Just So you know…
If you have imagined a career that goes beyond business as usual, then you are in the right place. We go beyond to deliver a different experience to our people, our clients & our communities.
**All applications will be treated with confidentiality and only short-listed candidates will be contacted.
✨We are Grant Thornton. We go beyond business as usual, so you can too. #welcometomore #gobeyondwithus✨
🤔 Aren’t you sure yet about which career path you could chase within Grant Thornton? Then leave it to us.
Apply here and our recruiters will match your skills with the best open job role.
So, problem solved! 😉✨We are Grant Thornton. We go beyond business as usual, so you can too. #welcometomore #gobeyondwithus✨🤔 Aren’t you sure yet about which career path you could chase within Grant Thornton? Then leave it to us. Apply here and our recruiters will match your skills with the best open job role. So, problem solved! 😉
- Department
- Business Process Outsourcing
- Locations
- Athens
- Contract type
- Full-time
- Seniority
- Junior, Medior
Athens
About Grant Thornton
The Grant Thornton culture is one of our most valuable assets and has steered us in the right direction for more than 100 years.
Today's world demands a culture that embraces change. We welcome fresh thinking and encourage people throughout the network to bring something new.
We focus on creating physical and virtual environments that promote health and wellbeing; psychologically safe places where people can be themselves, able to speak out, challenge, contribute fully and expect to be treated with respect and fairness.
Our open-minded culture leaves space for a diverse range of opinions that can challenge conventional thinking.