Digital Innovation Consultant / CX Driven-Digital Transformation
Join our team!
Who we Are
At Grant Thornton Greece, we’re not just part of a global network of 60,000+ professionals across 145 countries. We’re independent thinkers who prioritize quality, inclusion, and integrity to create a better, more personal experience for our clients and our team. Our mission? To deliver expertise in a way that goes beyond — Personal, Proactive, and Agile.
We don’t predict the future here—we shape it. 🚀
Milestones WE are Proud of
🏆 Great Place to Work certified for three years running!
👩💼 Best Workplaces for Women 2023, for two consecutive years
⭐Best Workplace in Professional Services & Consulting for 2025!
🌈 Proud members of the Diversity Charter Greece and certified with the SHARE Equality Label
🏠 Flexible way of Working (Hybrid)
🧠Coaching & Counseling from Senior Professionals
The Role in Detail
Are you passionate about digital transformation, customer experience (CX), and innovation? Do you thrive on designing seamless customer journeys and leveraging cutting-edge technologies to create impact? If you have a strategic mindset, a creative approach, and a deep understanding of digital experiences, this role is for you!
As a Digital Innovation Consultant, you will be at the forefront of customer-driven innovation, helping businesses redefine their digital strategies and enhance customer interactions through CX-focused solutions. You will work cross-functionally with UX/UI teams, developers, and business stakeholders to design and implement user-centric, data-driven digital products.
Key Responsibilities:
- Develop digital strategies with a strong focus on CX & innovation.
- Design customer journeys across web, mobile apps, and omnichannel touchpoints.
- Identify pain points and friction in customer interactions and propose CX improvements.
- Apply UX/UI best practices to ensure intuitive and engaging digital experiences.
- Design and implement customer-centric digital products that align with business and user needs.
- Work on presales propositions, preparing proposals, RFP responses, and technical specification documents for clients.
- Collaborate with cross-functional teams (UX/UI, developers, business leaders) for end-to-end product development.
- Utilize tools such as Figma, Miro, Customer Journey Mapping tools, and Analytics to drive insights and design solutions.
- Experiment with emerging technologies (AI, automation, personalization, predictive analytics) to enhance digital engagement.
- Analyze user behavior and data insights to support continuous improvement initiatives.
- Leverage design thinking methodologies & prototyping tools to test, iterate, and refine digital solutions.
- Strong strategic mindset & creative problem-solving approach.
- Minimum of 7 years of experience in digital innovation, CX, or related fields.
- Strong experience in presales, including the ability to craft client proposals, presentations, and technical specification documents.
- Data-driven mindset with knowledge of customer analytics & behavioral insights
CX, UX/UI, and customer journey mapping expertise with hands-on experience in digital transformation projects. - Excellent communication skills and ability to work with multidisciplinary teams
Hands-on experience with design & prototyping tools (Figma, Miro, Adobe XD, etc.) - Previous experience in an advertising agency is an asset.
What’s in it for You?
At Grant Thornton Greece, we believe that great work deserves great rewards! Here’s what you can look forward to:
- 🌈 Diverse and inclusive workplace
- 🏋️♂️ Friendly, Dynamic Working environment
- 💰 Competitive Salary & Bonus
- 🩺 Insurance Program for all GT members
- 👩🏫 Fully funded Training & Professional Qualifications
- 🏖 Extra Days-off: August Freedays, Volunteering Days, Early leave days
- 🏃🏽♂️ Corporate Sports Teams (e.g., Running, Basketball, Volleyball)
- 🎁 Exclusive Discounts: Special offers and discounts for employees
- 🚗 Company Car (depending on job level)
Ready to Go Beyond?
If you're imagining a career that’s anything but ordinary, then Grant Thornton Greece is the place for you! We don’t just do business as usual—we go beyond. Ready to take that leap?
Simply upload your up-to-date CV, hit "apply", and we’ll handle the rest! ✨
We are Grant Thornton. We go beyond business as usual, so you can too.
#WelcomeToMore #GoBeyondWithUs
- Department
- Technology
- Locations
- Athens
- Remote status
- Hybrid
- Contract type
- Full-time
- Seniority
- Senior

Athens
About Grant Thornton
The Grant Thornton culture is one of our most valuable assets and has steered us in the right direction for more than 100 years.
Today's world demands a culture that embraces change. We welcome fresh thinking and encourage people throughout the network to bring something new.
We focus on creating physical and virtual environments that promote health and wellbeing; psychologically safe places where people can be themselves, able to speak out, challenge, contribute fully and expect to be treated with respect and fairness.
Our open-minded culture leaves space for a diverse range of opinions that can challenge conventional thinking.
Digital Innovation Consultant / CX Driven-Digital Transformation
Join our team!
Loading application form
Already working at Grant Thornton Greece?
Let’s recruit together and find your next colleague.